Introduction

Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service. If you do not want your information processed in accordance with this Privacy Policy in general or any part of it, you should not use our Services and discontinue use of the Site immediately. If you have any questions or concerns about this Privacy Policy or Veltix’s practices regarding your personal information, please contact us at support@dothe.com.

If you access our Site on behalf of an organization, “you,” “your,” “Client-Added Users,” “Administrators,” “Account Owner,” and “Client” in this Privacy Policy will refer to both you (when applicable) and that entity (when applicable).

Table of Contents

1. Information We Collect from Our Clients
2. How We Use Client Information
3. Client Information and Sharing with Third Party Services
4. Cookies and Tracking Technology
5. How You Share Your User Content
6. Keeping Your Information Safe
7. Your Choices About Your Information
8. How Long Veltix Keeps Client Information
9. Veltix Does Not Collect Information from Minors
10. Client’s Privacy Rights
11. Links to Other Websites and Services
12. Specific Rights for California and Virginia Residents
13. Additional Information for Users in Europe
14. Keeping Clients Updated on Veltix’s Privacy Policy
15. Contact Information

1. Information We Collect from Our Clients

Veltix collects information that you voluntarily provide us when registering on the Site, expressing interest in the Services, or requesting additional information about our products or Services. This includes personally identifiable information (“PII”). The PII that Veltix collects depends on the context and extent of your interactions with Veltix and the products or Services you use and the features selected. The PII Veltix collects may include, but is not limited to: Name, Address, Telephone Number, Email Address, Credit Card Information, and Banking Account Information.

We also collect data from you when you create your account, make requests, and send feedback about the Site and Services. We also collect information you provide for use in the designs for your requests (such as text, photos, graphics, and videos you upload). We use this information to operate, maintain, and provide the features and functionality of the Services to you, to correspond with you, and to address any issues you raise about the Services. All data that you enter or upload in the Client Account, including your Profile, Requests, Brands, Feedback Tool, Users, Marketplace, Designer Preferences, Support, Messages, Chat with Account Managers, or any other section of the Site, is collectively referred to as “User Content.”

Derivative data may also be collected or generated from commercial transactions, such as purchase history, preferences, and geolocation data. Veltix also automatically collects certain information about how you visit and use the Site or Services. This information does not reveal your personal identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location information about when you visit the Site, and other technical information. This information is primarily needed to maintain the security and operation of our Services and Site and for Veltix’s internal analytics and reporting purposes. Veltix also collects information through cookies and similar technologies.

2. How We Use Client Information

Veltix uses PII and other data collected via the Site or through the Services for legitimate business purposes set forth below. Veltix processes PII in order to contract with the Client or perform in accordance with said contract, with the Client’s consent, and in compliance with legal obligations. The purposes and uses for and of the PII are as follows:

A. To facilitate account creation and logon process. B. To operate and maintain the Site. C. To bill Clients for subscriptions to the Site. D. To send administrative information to Client and communicate with you about the Site or the Services. E. To fulfill and manage requests. F. To analyze data and improve the Site, Services, and your user experience. G. To combine the information you provide us with information we collect automatically and receive from other sources and combine it with information about the behavior of other users to customize your user experience and improve our Services. H. To recommend services of third-parties, such as the Marketplace services. I. To personalize and measure the effectiveness of advertisements for the Site and its Services on third-party sites and platforms. J. To gauge Client satisfaction and improve your interactions with our design team. K. To resolve technical issues you report about the Site or the Services. L. To monitor activity that we think is suspicious or potentially fraudulent. M. To identify violations of this Privacy Policy or our Terms of Service. N. To comply with the law and reasonable requests of law enforcement. O. To protect the security or integrity of our Service. P. To protect the rights, property, or personal safety of Veltix, our users, or third parties.

3. Client Information and Sharing with Third Party Services

Veltix reserves the right to process or share PII or other information the Client shares with us to conduct the Services (the “Shared Information”) in the following scenarios:

A. Billing and managing your subscription. B. Providing email services and Client communication. C. Hosting and storage. D. Data analytics and predictive analytics. E. Data security and protection. F. Advertising and marketing the Site or our Services on third-party sites. G. Using the Shared Information for a specific purpose with your consent. H. When Veltix determines that processing or sharing the Shared Information is reasonably necessary to achieve Veltix’s legitimate business interests. I. When performance of the Services requires processing or sharing Shared Information. J. Complying with applicable law, lawful government requests, judicial proceeding, court order, or legal process such as in response to a court order or subpoena. K. When Veltix determines that it is necessary to investigate, prevent, or take action regarding potential violations of Veltix’s policies, suspected fraud, situations involving threats to safety of any person, or illegal activities. L. During the course of negotiations or any due diligence related thereto, for the merger, sale of company assets, financing, or acquisition of all or a portion of Veltix’s business to another company. M. In the course of use of third-party advertising to serve ads when the Client visits the Site. N. In the event our parent company, related companies, or affiliates may offer you certain products, services, or promotions.

4. Cookies and Tracking Technology

When you visit the Site, we (and our third-party partners) will send cookies — small text files containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets Veltix do things like help you log in faster, enhance your navigation through the site, remember your preferences, and generally improve your user experience. Cookies also convey information to us about how you use the Site (e.g., the pages you view, the links you click, and other actions you take on the Site), and allow us or our business partners to track your usage of the Site over time. They also allow us to measure traffic and usage trends for the Site, deliver personalized advertisements that may be of interest to you and measure their effectiveness, and find potential new users of the Site.

You can control or reset your cookies and similar technologies through your web browser, which will allow you to customize your cookie preferences and to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled.

5. How You Share Your User Content

Client Accounts

If the Account Owner or Administrator adds other users to the Client Account, then any information, requests, or content that are created in that Client Account or activity you take within the Client Account may be shared with the Account Owner, Administrators, or Client-Added Users. If requested by the Account Owner, Veltix may re-assign ownership of any User Content you post in the Client Account to a different Account Owner, Administrator, or Client-Added User. You should ensure that any personal information, confidential information, or User Content that you’d like to keep private is not added to the Client Account.

Collaboration

Any user who creates a Request in the Client Account may designate Collaborators (i.e., other users of the Client Account) who have access and authorization to modify the request, provide feedback, view project details, upload files, and download files from the Request. If you add a Collaborator to a request, you will share your User Content with that Collaborator.

6. Keeping Your Information Safe

Veltix cares about the security of your information and uses appropriate safeguards to preserve the integrity and security of all information collected through use of the Services. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your email communications from Veltix at all times. However, Veltix cannot ensure or warrant the security of any information you transmit to Veltix or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.

7. Your Choices About Your Information

You may control how we process, collect, and share some of your account information and User Content as follows:

A. You can correct, modify, or delete the data in your account in your Account Settings. B. You can request access, correction, or deletion of the data Veltix holds on you by contacting support@dothe.com. C. You can change your Email Notification Settings and Browser Notification Settings in your Account. D. You can add or delete users from the Client Account if you are the Account Owner or an Administrator. E. You may delete and disable cookies and other tracking tools using your mobile device settings or internet browser’s settings.

If you unsubscribe from Veltix’s marketing email list, Veltix reserves the right to send you Service-related emails necessary for the use of your account or performance of the Services.

8. How Long Veltix Keeps Client Information

After 21 days of inactivity, any open requests may be archived. Following termination or deactivation of a Client account, Veltix will retain the Client profile information and User Content for a commercially reasonable time and for as long as we have a valid purpose to do so. In particular, Veltix will retain your information for the purpose of complying with its legal and audit obligations and for backup and archival purposes.

Upon Veltix’s determination that it has no further legitimate business need for the Client’s PII, Veltix will delete or anonymize said information or securely store the PII and isolate it from any further processing until deletion is facilitated.

9. Veltix Does Not Collect Information from Minors

Veltix does not knowingly solicit data from or market to anyone under the age of 18. By using the Services, Client represents that they are at least 18 or that the parent or guardian of a Client under the age of 18 consents to the minor-Client’s use of the Services. All PII of a Client under the age of 18 will be promptly deleted along with that Client’s account upon Veltix’s discovery of the Client’s minor status.

10. Client’s Privacy Rights

The privacy rights of the Client may vary due to their domicile or location. Clients are encouraged to inform themselves of their individual privacy rights. If the Client would like to review or change the information in their account or terminate the account, this may be done in the account settings on the Site. Upon Client’s request to terminate their account, Veltix shall deactivate or delete the account and information from its active databases. However, Veltix reserves the right to retain certain information for the purposes more particularly set forth above.

The laws of some countries grant particular rights in respect of personal information. Individuals in certain countries, including the European Union and the United Kingdom, have the right to:

• Request access to their information;
• Request that we correct inaccuracies in their information;
• Request that their information be deleted or that we restrict access to it;
• Request a structured electronic version of their information; and
• Object to our use of their information.

Should you wish to make a request in respect of your personal information, please contact us at support@dothe.com. You also have the right to object to our processing of personal data about you for marketing purposes, and we will stop processing data for that purpose.

In some circumstances, Veltix will not be able to comply with your request regarding your personal data. If we are unable to remove any of your information, we will explain why. For example, we may not be able to provide a copy of your information where it infringes on the rights of another user. In some cases, you may have shared your information with third parties, such as by publishing Completed Requests or Resold Requests on a third party’s website or sending them to a third party. In that case, Veltix will not be able to delete the information, and you will need to contact that third party directly.

11. Links to Other Websites and Services

Veltix is not responsible for the practices employed by third-party websites or services linked to or from the Site, including the information or content contained therein. Please remember that when you use a link to go from the Site to another website, our Privacy Policy and Terms of Service do not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you acknowledge that we are not responsible for and do not exercise control over any third parties that you authorize to access your User Content. If you are using a third-party website or service and you allow such a third party access to your User Content, you do so at your own risk.

12. Specific Rights for California and Virginia Residents

Californian users of Veltix have additional rights afforded to them under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA, effective January 1, 2023).

Virginian users of Veltix also have additional rights afforded to them under the Virginia Consumer Data Protection Act (VCDPA, effective January 1, 2023).

The CCPA, CPRA, and VCDPA give resident users various rights with respect to the personal information we collect, including the right to (subject to certain limitations):

• Request to access the PII Veltix has about you;
• Request that Veltix delete all of your PII;
• Request that Veltix correct inaccurate PII;
• Opt out from the “sale” of your PII; and
• Opt out of the “sharing” of your PII for cross-context behavioral advertising.

For more details about the personal information Veltix has collected in the past year, please see Section 1 “Information We Collect from Our Clients.” For details on how we use that information, who we share it with, and how long we keep it, please see Section 2 “How We Use Client Information,” Section 3 “Client Information and Sharing with Third Party Services,” and Section 8 “How Long Veltix Keeps Client Information.”

California and Virginia users may make a request by contacting us at support@dothe.com. We will authenticate your request using the email address associated with your account and, if necessary, proof of residency. Virginia users may appeal a refusal to take action on a request by contacting us at support@dothe.com.

Californian and Virginian users may opt out of the “selling or sharing” of their personal information by requesting the deletion of their user account by emailing support@dothe.com. To process this request, we may provide your employer with information and confirm whether or not you use the Site with their email domain.

13. Additional Information for Users in Europe

This section of the policy applies to users located in the European Economic Area (EEA), Switzerland, or the United Kingdom (UK). Veltix processes your personal data in accordance with European laws and regulations, such as the General Data Protection Regulation (GDPR) and UK General Data Protection Regulation (UK GDPR).

A. Controller’s Details

For the purposes of the GDPR and UK GDPR, Veltix is the controller of your personal data. Veltix’s registered address is 231 SW Scalehouse Loop, Suite 201 Bend, OR 97702, and we can be contacted using the details provided in Section 15 below, “Contact Information.”

B. Legal Bases for Processing

If you are located in the EEA, Switzerland, or UK, we need a lawful basis to collect, use, and disclose your personal data as a controller. Our lawful basis will depend on the information concerned and the context in which it is processed.

Generally, Veltix will collect and use your information as follows:

• Contractual necessity: We need it to provide the Services to you and fulfill our obligations to you under our Terms of Service. For example, this includes creating and maintaining your account, resolving issues you may experience with the Services, and providing you with access to your Requests.
• Legitimate interests: Our legitimate interests include providing useful and customized Services, obtaining payment for our Services (if applicable), sending you relevant marketing messages, displaying advertising and tracking its effectiveness, using information we collect about you, like your spending, platform usage, occupation, and employer, so that we can make more informed predictions, decisions, and offers for our users, helping users connect with team members and their employer’s subscription on the Site, and enhancing our Services via research and development, data analytics, data labeling, machine learning, and predictive analytics. We do not rely on this lawful basis where our legitimate interest is overridden by your interest in protecting your data.
• Consent: You consent to us or have a reasonable expectation of us using your information in a certain way – for example, to hear about new features or offers.
• Legal obligations: It is necessary for compliance with our legal obligations – for example, to disclose your information in response to law enforcement requests and to retain your information for our record-keeping purposes.

If you consented to our use of your information, you can withdraw that consent at any time. Depending on the situation, you can either withdraw your consent by emailing support@dothe.com, or through your account settings page.

Where we use your information for our legitimate interest, you have the right to object to that use by contacting support@dothe.com. However, if you do, it may diminish the quality of the Site or Services you receive or prevent you from using the Site.

C. Cross-Border Transfers of Information

By signing up, you understand and agree that Veltix will receive and process your personal data. We may transfer your personal data to other countries where our affiliates and service providers are located. Please note that some of these countries may have data protection laws that are different from your country (and, in some cases, may not be as protective).

14. Keeping Clients Updated on Veltix’s Privacy Policy

Veltix reserves the right to update this Privacy Policy at any time and from time to time in Veltix’s sole discretion. Any revisions will be indicated by an accompanying revision date and will take effect as soon as the revision is published on the Site. Veltix, at its sole discretion, and upon a material change to this Privacy Policy, may notify the Client either by prominently posting the change on the Site or by directly sending notification to the Client. Clients are encouraged to review this Privacy Policy frequently for updates.

15. Contact Information

Any questions or comments about this policy can be emailed to:

support@dothe.com