Welcome to Veltix.We are an online platform specializing in branding services for companies of all sizes and sectors. By using our services, you agree to the following terms and conditions, which apply to our website (https://dothe.com/), including all subdomains such as hello.veltix.com (collectively referred to as the “Site”), and any related services, sales, marketing, or events (collectively referred to herein as “Services”). We strongly recommend that you review these terms carefully before utilizing our services.

Users and Registration

2.1. Users: Veltix serves a diverse user base including company founders, business consultants, marketing directors, product managers, and other professionals seeking top-tier design services to elevate their company’s visual identity.

2.2. Registration: Access to our services requires users to complete an application form, known as a brief, and subsequently register on our Veltix platform. This platform facilitates the administration of all brand projects. Communication with your project manager and assigned designers will occur exclusively through the Veltix platform, ensuring efficient and secure coordination without relying on emails or external communication methods.

Intellectual Property and Promotion Rights

All designs created through the Veltix platform remain the intellectual property of Veltix. However, clients are granted the exclusive right to use the delivered designs for their commercial purposes without restrictions. Additionally, Veltix reserves the right to promote these works on its website or any social media platforms deemed necessary to showcase our work. This policy ensures clients receive exceptional service while Veltix retains the ability to highlight our design excellence.

Fees and Payments

4.1. Fees: Our fees start at $1399 and vary based on the type of service and specific project requirements. We reserve the right to adjust these fees at any time.

4.2. Payment Methods: Payments are accepted exclusively through STRIPE, accommodating all major credit and debit cards, including Visa, MasterCard, and American Express, as well as deposits to bank accounts in the USA.

Cancellation and Refund Policy

5.1. Design Revisions: Clients are entitled to a certain number of revisions based on the purchased plan. The specific number of revisions available depends on the selected product.

5.2. Quality Guarantee or Money Back: Veltix offers a “Quality Guarantee or Your Money Back” promise. If you are not satisfied with the design direction after the initial logo presentation, you may withdraw and receive a full refund. However, this guarantee does not apply if you proceed to the first revision. Our goal is to ensure your complete satisfaction from the start of our collaboration.

For detailed information on our process, please visit Quality Guarantee Policy.

Rewards and Deals Access

Upon project completion, clients are granted access to all our active deals and rewards. This confirms the successful finalization of the project and provides clients with exclusive benefits and access to our bonus platform as part of our commitment to exceptional service.

Privacy and Personal Data

All data provided by users is kept strictly confidential and will not be shared with third parties without explicit user consent. Please refer to our Privacy Policy for detailed information on how we handle and protect your personal information.

Liability and Warranties

We are dedicated to delivering professional products that meet the characteristics and standards of our offerings. The quality and timeliness of our services are assured according to the purchased package and the number of revisions requested by the client. We rigorously adhere to agreed deadlines and specifications to ensure client satisfaction.

Service Term and Delivery Timeframes

The duration of our services varies according to the selected plan, typically ranging from 10 to 14 days, including one revision. The overall duration may extend from 2 to 4 weeks depending on additional revisions requested by the client. To initiate a project, clients are required to pay 100% of the cost upfront. This policy ensures efficient scheduling and full dedication of our resources to the project, allowing us to deliver high-quality results within the agreed timeframe. Our commitment to maintaining these timelines is part of our dedication to providing exceptional service and customer satisfaction.

Changes to the Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be communicated to users through the platform, ensuring that all users are aware of relevant updates.

Purpose of the Terms and Conditions

These terms and conditions are designed to protect the interests of Veltix, our designers, and our clients, ensuring a transparent, fair, and satisfactory service experience.

These terms and conditions constitute a legal agreement between you and Veltix. By using our services, you agree to comply with these terms and conditions. For any questions or concerns, please contact our support team at support@dothe.com.